Privacy Policy

Last updated: 10/18/2025

Welcome to Bold Within Inc. (“Bold Within,” “we,” “our,” or “us”). We know that when you share personal information with us, you trust us to protect it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our websites, mobile apps, services, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to this policy (and any updates to it).

If you have questions about this Privacy Policy or our practices, please contact us at info@boldwithin.org

1. What Information We Collect

A. Information you provide to us

Account & profile information: name, email address, birthdate, phone number, address, and other profile data.
Intake / assessment data: health history, symptoms, and related sensitive data to provide certain services.
Communications & messages: messages, chats, notes, and any content you submit via the platform.
Payment & billing data: billing address, payment method, and transaction history.
Support & customer service: communications you send to support and related metadata.

B. Information collected automatically

Device & technical information: IP address, device type, browser, and system data.
Usage data: pages visited, features used, and interactions within the Services.
Cookies & tracking: technologies that help operate and personalize our Services.
Location data: approximate location (based on IP); GPS only with explicit permission.

C. Information from third parties

Profile data from linked third-party accounts (Google, Apple, etc.).
Analytics or advertising data from partners (with your consent).
Publicly available or commercially sourced data, when lawfully obtained.

2. How We Use the Information

To deliver, maintain, and improve our Services.
To match you with counselors or providers and personalize your experience.
To process payments and prevent fraud.
To communicate with you and respond to inquiries.
To send notices, newsletters, and promotional messages (opt-out available).
To analyze usage, diagnose issues, and ensure security.
To comply with legal obligations and enforce our Terms.

3. Sharing & Disclosure of Information

We do not sell your sensitive personal or health data. We may share information as follows:

Service providers: trusted vendors that help us operate the platform (hosting, analytics, payments, etc.).
Professional providers: shared only with your assigned counselor or coach as needed.
Aggregated / de-identified data: used for research or statistics without identifying you.
Legal & safety: to comply with law, enforce policies, or prevent harm.
Business transfers: if we are involved in a merger or acquisition, data may be transferred.
With your consent: for optional marketing or research participation.

4. Cookies, Tracking & Advertising

We use cookies and similar technologies to operate and improve our Services. We may use third-party analytics or advertising tools to measure performance and deliver relevant ads (never sharing therapy or sensitive content). You can manage cookies in your browser settings.

5. Data Retention & Deletion

We keep data as long as necessary to provide Services, meet legal obligations, and resolve disputes. You may request deletion of your data (subject to verification and legal exceptions).

6. Your Rights & Controls

Access or request a copy of your personal data.
Correct or update inaccurate data.
Request deletion (within legal limits).
Opt out of marketing communications.
Withdraw consent for data processing or cookies.
File a complaint with a supervisory authority.

7. Security & Safeguards

We use industry-standard encryption, access controls, and monitoring to protect your data. Only authorized personnel can access it. In case of a breach, we will notify affected users and authorities when required.

8. International Transfers & Storage

Your information may be processed in countries other than your own. We take steps to ensure adequate protection in accordance with this Policy and applicable laws.

9. Children & Minors

Our Services are not directed at children under 13. We do not knowingly collect data from children. If we discover such data, we will delete it promptly. Contact us at info@boldwithin.org if you believe a child’s data has been provided.

10. Changes to This Policy

We may update this Policy periodically. Material changes will be communicated via email or prominent notice. Continued use of our Services means you accept any changes.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

Bold Within Inc.
Email: info@boldwithin.org